Licensing and Contracting Supervisor

Position Summary:  This position is responsible for a range of activities related to the oversight and coordination of the daily operations of the Licensing Department.  Remote employment acceptable.

Essential Duties and Responsibilities

• Have a thorough understanding of all procedures, guidelines, processes and systems within the department.
• Oversee supervision of Licensing and Contracting daily operations to ensure timely workflow and ensuring any needed adjustments ae made to meet business needs.
• Be a knowledgeable point of contact for agents, GAs, and RSDs. Assist management with high priority requests from these groups..
• Instruct licensing reps, make decisions regarding processes and problems, and assist the team with questions regarding all licensing procedures and guidelines.
• Responsible for the maintenance of all state licensing regulations and guidelines when received.  Assure that the team is kept aware of changes and knowledgeable of all state regulations.
• Creation and maintenance of new commission schedules.
• Develop and maintain the department’s licensing procedure manuals, keeping them current and in compliance at all times.
• Responsible for the training of new employees and cross training of current team members
• Work with all marketing management in identifying and implementing process improvements.
• Take a lead role in department projects, learning and/or developing new processes.
• Act as liaison between licensing and all other departments, helping to coordinate communication and ensure the timely resolution of issues requiring the resources of multiple areas of the company.
• Distribute and control the workflow within the department for any tempoarary staff.
• Work with all outside vendors including, but not limited to, Sircon/Vertafore, Vector, IPC and all state insurance departments.
• Serve as key contact for all licensing-related JIRAs.

Critical Qualifications

• High school graduate or equivalent. 
• Proficient in Word and Excel, and working knowledge of Access.
• Ability to work effectively in a high volume area.  Willingness to help out with overtime when the need arises.
• Excellent customer service skills.
• Excellent teamwork skills.  Ability to work with a diverse group of people.
• Critical thinking skills.
• Able to make decisions and/or work with minimal direct supervision

Preferred Qualifications

• Previous team lead or supervisory experience preferred but not required.
• In-depth knowledge of all licensing department procedures and processes.

Drug Free Workplace

EOE