Premium Specialist

Submitted by Mary Lynn Brown on Wed, 04/22/2020 - 4:28pm
Job Description: 

Salary Range: $29,881 (min)     $37,350 (mid)     $44,820 (max)

FLSA: Nonexempt

1.   Position Summary:

Process payments, prepare checks for bank deposit, EFT processing, answer policyowners and agents written and telephoned inquiries regarding billing and payments on various administrative systems.

2.   Essential Duties and Responsibilities:

  • Provide extensive telephone customer service assistance to our insureds, agents and RSDs
  • Process list bill, lockbox and loan payments for multiple administration systems
  • Process credit card payments
  • Prepare bank deposits, cash receipts and journal entries
  • Submit check requests for premium overpayments and bank fee reimbursements
  • Research premium payments, returned items and provide detailed payment histories as needed
  • Code and validate insured EFT bank information; reverse premium payments for unpaid items
  • Process payment reallocations, automatic premium loan reversals
  • Code, change and delete policy bank account information
  • Review and send premium payment notices
  • Process premium billing mode, frequency and address changes
  • Prepare and send all outgoing correspondence; document policy and agent imaging as needed
  • Respond to verbal and written premium and loan payment related requests

3.   Critical Qualifications:

  • Customer service experience
  • Prior bookkeeping, banking or cash handling experience
  • Ability to research and resolve premium issues
  • Strong verbal and written communication skills
  • Detail-oriented
  • Ability to prioritize and multi-task, with accuracy
  • Typing and computer skills, including entry level skills for various Microsoft Office software programs such as Word, Excel and Access
  • Extensive phone and computer work daily
  • Lifting up to 30 lbs. twice a month during the Debit and Ordinary Commission cycles
  • LOMA Customer Service (ACS or PCS) designation preferred
  • Associate's Degree Preferred
  • LOMA Customer Service (ACS or PCS) designation preferred

Drug-Free Workplace/EOE




Binghamton, NY
Position Available: 
Valid Until: 
Fri, May 29, 2020